Support

How to get answers about your Maximalbet account.

This Website and Maximalbet

We are an independent information website about Maximalbet Casino. Our pages explain the offers, games and cashier rules. We are not part of the casino and cannot see, unlock or change any account, so personal account matters need to go to Maximalbet support.

Talking to Maximalbet

Maximalbet runs live chat 24/7, with a first reply typically in about two minutes, and an email channel for longer requests. There is no phone number, and support is offered in English. Have your registered email address, the date and the amount ready before you start a chat.

Withdrawals Explained

Every withdrawal starts with a pending period of up to 48 hours. Requests are processed on weekdays only, from Monday to Friday. Once approved on a verified account:

crypto and e-wallet payouts are quoted at 1 to 2 hours
bank transfers take 3 to 10 banking days

You can withdraw up to £5,000 per day, and no withdrawal fees are stated. Payouts normally return to the method you used for depositing.

Verification Before the First Cashout

Maximalbet asks for a government-issued photo ID and a proof of address that is no more than 90 days old. Additional documents may be requested at any time, and accounts with incomplete details can be closed. Uploading the documents straight after registration helps avoid delays later.

Quick Facts

Minimum deposit: £20.
Welcome package codes: MAX1, MAX2, MAX3 and MAX4.
PayPal: not offered.
Inactivity fee: £5 per month on dormant accounts.